Delivery, cancellation and returns
Draft — provisional content. The trader has not yet supplied or approved the final policies. Fields marked TO PROVIDE/TO CONFIRM require completion.
1. Collection and delivery
Available locations, dates and fulfilment options appear during checkout. [TO PROVIDE: areas, opening hours, fees, preparation times, delays, failed deliveries and collection conditions.]
2. Changes and cancellations
[TO PROVIDE: contact details, change/cancellation deadlines before preparation and confirmation of requests.]
3. Withdrawal and perishable goods
[TO VALIDATE: withdrawal rights and exceptions applicable to each product type, including perishable or customised goods.] This draft does not establish a blanket no-returns rule.
4. Product issues
For incorrect, damaged or non-conforming products, retain the order number and details of the issue. [TO PROVIDE: reporting channel, review procedure, remedies and refund process.] Statutory conformity rights remain applicable.
5. Refunds
[TO PROVIDE: refund methods, timescales and conditions, validated against the trader's legal obligations and payment provider arrangements.]